Effective Date: June 26, 2026
The Family Eldercare website is owned and operated by Family Eldercare, Inc., a 501(c)(3) nonprofit organization headquartered at 1700 Rutherford Ln., Austin, Texas 78754 (“Family Eldercare,” “we,” “us,” or “our”). This Privacy Policy (the “Policy”) explains what information we collect through familyeldercare.org (the “site”), why we collect it, how we use and share it, and the choices you have. This Policy covers familyeldercare.org. Family Eldercare’s other web properties—such as summerfandrive.org and any externally hosted donation pages—are governed by their own separate policies.
Family Eldercare respects the privacy of all visitors to our website, along with the donors, volunteers, clients, and others affiliated with our organization. Your privacy is a priority to us, and we work to be responsible in our management and protection of your personal information.
This Policy applies to all personal information you provide to Family Eldercare, both online and offline, as well as any electronic, written, or oral communications. By using the site, you accept the practices described in this Policy. If you do not agree, please see Your Choices below for how to opt out.
We may offer links to sites we do not operate. If you visit a linked site, you should review its own privacy and other policies. We are not responsible for the policies and practices of other organizations.
1. Information We Collect
We collect two kinds of information: information you give us directly, and information collected automatically when you visit the site.
Information you provide
We collect personal information when you choose to give it to us—for example, when you donate, sign up for our newsletter or updates, register to volunteer, request services or resources, or contact us. Depending on what you do, this may include your name, email address, mailing address, phone number, involvement or communication preferences, and any other information you submit through a form.
Donations. Financial and payment information is collected during the online donation process but is not stored by Family Eldercare. When you donate online, you are redirected to an external payment vendor that receives and processes your payment information under its own privacy policy. Our online donations are processed by Fundraise Up. Family Eldercare receives and maintains only a donor’s contact information (name, email, phone, and address) in its donor management database. For donations made over the phone, we also store financial information for recurring payments within our donor management database.
We use the information you provide to respond to you, process donations, coordinate volunteer activities, fulfill requests, and send communications you have asked for. You can unsubscribe from email updates at any time using the link in any message, or by contacting us (see Your Choices).
Information collected automatically
Like most websites, our web servers use cookies and similar technologies and record the IP address of each visitor to recognize return visitors and measure aggregate traffic, such as the total number of visitors to the site.
Google. We use Google Analytics, which places first-party and/or third-party cookies in your browser to help us measure and understand site traffic. We do not use Google Ads remarketing. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Visitor identification and reporting tool (FullThrottle). We use a website analytics, audience, and reporting tool (the “Tool”) provided by FullThrottle Technologies, LLC, a Delaware limited liability company (“FullThrottle”). When you browse or interact with the site, the Tool (through FullThrottle) creates a profile associated with a unique visitor ID. This profile may include:
- Browser type, language, and available plugins
- Operating system and device type (desktop, tablet, mobile)
- Screen resolution
- IP address and/or mobile device ID
- Approximate geographic location derived from your IP address, and—where you have granted your browser’s location permission—more precise location (latitude and longitude)
- Internet service provider and the domain you connected from
- The referring website (for example, a search engine or social media link)
- Pages visited, features used, time spent on each page, scroll depth, and return visits
- Date and time of your visit
If you submit a form on the site, the Tool may link the information you provide to your visitor ID.
Household identity resolution. A core function of the Tool is “identity resolution”: it is designed to match website visitors to real, addressable households, including name and postal address. Family Eldercare has enabled this household-identification feature, which means the Tool—through FullThrottle, acting as our service provider—may associate your visit with your household. We have not enabled FullThrottle’s advertising-activation features: we do not use the Tool to build audiences for, or to deliver, display, video, audio, or direct-mail (“SmartMail”) advertising. If we decide to enable those features in the future, we will update this Policy first.
We do not knowingly collect or associate financial or payment information with your visitor profile. Some information the Tool collects—such as precise geolocation—may be treated as sensitive data under certain state laws; where it is, we process it only as permitted by and in compliance with applicable law. Where the Tool collects precise geolocation, it does so only after you grant your browser’s location permission, and we treat that information as sensitive data and process it only with your consent and as applicable law allows.
Social media. When you interact with a Family Eldercare page or account on a social media platform (such as Facebook, Instagram, LinkedIn, X/Twitter, or YouTube), we may collect the personal information you make available there, including your account ID or handle, consistent with that platform’s privacy policy.
2. How These Technologies Collect Information
The site uses pixels, web beacons, cookies, and similar technologies. For each visit, the Tool issues a unique visitor ID and may record the pages you view and the features you use, and may link information from forms on the site to that ID.
Using your browser’s local storage, the Tool may store data on your device to associate you with your profile across visits. Unlike a standard cookie, data stored this way is not necessarily removed when you clear your browser cache or delete cookies—see Your Choices for how to limit it.
The Tool operates only on our site and does not track your activity across other, unaffiliated websites. To associate a visit with a household, FullThrottle matches your visit against its own identity data rather than by following your browsing across the web.
Cookies generally. Internet cookies are small data files that websites store on your device, used to recognize return visitors and remember information such as browsing activity. Most browsers accept cookies by default; you can change your cookie preferences in your browser settings.
3. How We Use Information
We use information collected automatically to operate and improve the site, including:
- Monitoring site stability and measuring traffic
- Understanding which content is useful and improving the visitor experience
We use the information you provide directly to respond to you and to carry out the purpose for which you gave it—processing a donation, coordinating volunteering, fulfilling a request, sending communications, and similar organizational and fundraising purposes.
4. How We Share Information
We share information collected by the Tool with FullThrottle Technologies, LLC, our vendor, which processes it on our behalf under our instructions.
We may also engage other third-party companies to assist with administrative operations, fundraising, or communications. These companies may be given access to the contact and donation-history information needed to perform those functions. They are contractually precluded from further disclosing the information and may not use it for any other purpose.
Except as described in this Policy, Family Eldercare does not rent, sell, share, or trade any donor’s, volunteer’s, or visitor’s name or personal information with any other entity for that entity’s own purposes. FullThrottle acts as our service provider: it processes visitor information on our behalf and under our instructions to provide the Tool, and its agreement with us prohibits it from selling your information or sharing it for cross-context behavioral advertising.
We do not sell your personal information for money, and we do not use the Tool for targeted advertising. Some state privacy laws define “sale” and “sharing for targeted advertising” broadly, in ways that can reach identity-resolution tools. If you would like to opt out of any processing that could be considered a sale, sharing, or targeted advertising, you can do so using the methods described in Your Choices.
We may disclose information if required by law, a government order, or similar legal process, or where we believe in good faith it is necessary to: comply with the law or legal process; protect and defend our rights and property; protect against misuse or unauthorized use of Family Eldercare information; or protect the personal safety or property of our users or the public.
5. Your Choices
Opt out of the Tool
The Tool is enabled by default. You have several ways to opt out. You can email us at info@familyeldercare.org and ask us to opt you out; we will stop the Tool from collecting your information and instruct FullThrottle to suppress or delete your visitor profile. You can also opt out by emailing FullThrottle directly at privacy@fullthrottle.ai. In addition, you can send a Global Privacy Control signal or limit your browser’s local storage, as described below.
Email updates
If you receive email updates from us, you can unsubscribe using the link in any message, or by contacting us (below).
You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. You can manage Google’s ad personalization at https://adssettings.google.com.
Cookies
Most browsers accept cookies by default; you can delete or block them in your browser settings. Doing so may affect some site features.
Local storage
You can limit local storage in your browser settings. This will not disable the Tool entirely—to do that, use the opt-out link above—but it will stop the Tool from storing information locally on your device.
Global Privacy Control (GPC)
Some browsers and extensions can send a GPC signal indicating you wish to opt out of certain processing, including sales and targeted advertising. When we detect a recognized signal, we make reasonable efforts to honor it as an opt-out of any processing that may qualify as a sale, sharing, or targeted advertising.
Do Not Track (DNT)
There is no common standard for DNT signals, so our site does not respond to them. Please use the other controls described here instead.
Mobile advertising ID
iOS and Android both offer settings to limit ad tracking.
Email images / web beacons
Most email apps let you block automatic image loading, which prevents web beacons from connecting automatically.
Access, correct, update, or delete
To access, correct, update, or delete information associated with your visitor profile, or information you have provided to us, contact us at info@familyeldercare.org or by the methods in Contact Us. You may also opt out of communications from Family Eldercare, or update your personal information, at any time by: emailing info@familyeldercare.org; calling 512-450-0844; or mailing Family Eldercare, 1700 Rutherford Ln., Austin, TX 78754. We retain information for as long as reasonably necessary for the purposes described here, or as required by law.
6. Children’s Privacy
We care about the privacy of children. Consistent with the Children’s Online Privacy Protection Act (“COPPA”), we do not knowingly collect personal information from children under 13 (under 16 in some states) without verifiable parental or guardian consent. If you believe a child has provided us personal information without that consent, please contact us at info@familyeldercare.org and we will take appropriate steps to delete it.
7. Where Information Is Processed
The Tool is operated and controlled from within the United States. If you visit the site from outside the United States, you do so at your own risk and are responsible for complying with your local laws, and you agree that your information may be transferred to, stored, and processed in the United States.
8. Your State Privacy Rights
Depending on where you live, you may have rights over your personal data under your state’s privacy law. The rights below are available to residents of states whose laws apply to our processing—including Texas (Texas Data Privacy and Security Act), California, Colorado, Connecticut, Virginia, and Utah, among others.
You may have the right to:
- Confirm and access the personal data we process about you
- Correct inaccuracies in your personal data
- Delete personal data we have collected about you
- Obtain a portable copy of personal data you provided to us
- Opt out of the processing of your personal data for targeted advertising, the sale of personal data, or certain profiling
- Appeal a decision to decline a request, and—if your appeal is denied—contact your state Attorney General
- Not be discriminated against for exercising these rights
To make a request, contact us at info@familyeldercare.org, or by mail at: Family Eldercare—Attn: Privacy, 1700 Rutherford Ln., Austin, TX 78754. Please tell us which state’s rights you are exercising and provide your (1) first and last name, (2) email address, and (3) ZIP code so we can verify your request against our records. We may ask for additional information to verify your identity. We will respond as required by applicable law (in Texas, within 45 days, with one permitted 45-day extension).
California residents: “Shine the Light” and other CCPA-specific disclosures may apply. If we sell or share personal information as those terms are defined under California law, you may opt out by emailing us at info@familyeldercare.org or by sending a Global Privacy Control signal (see Your Choices).
9. How We Protect Your Data
For information that Family Eldercare collects and stores, we use appropriate physical, electronic, and managerial procedures to prevent unauthorized access, maintain accuracy, and ensure appropriate use of the information. We encrypt financial information maintained in our donor management database, and access to the database is restricted to personnel with a legitimate business need to access or modify the information. Third parties who may have access to contact or donor information are precluded from further disclosing it and may not use it for any other purpose.
10. Changes to This Policy
We review this Policy periodically and may update it. When we do, we will revise the Effective Date above and post the updated Policy here. We encourage you to review it from time to time.
11. Contact Us
If you have questions about this Policy or our privacy practices, contact us at:
Family Eldercare
1700 Rutherford Ln., Austin, TX 78754
Main line:
512-450-0844