Careers

Program Manager - Money Management Program 

Full-Time, Exempt

 

Reports to: Money Management Program Director

Salary Range: $41,000-$46,000

Posted on May 16, 2016

 

Agency Overview

Recognized experts in the field of aging, Family Eldercare is a non-profit agency that has served Central Texas since 1982. Family Eldercare carries out its mission through a variety of programs which are designed to prevent abuse, neglect, self-neglect, and financial exploitation of elders and adults with disabilities.

 

General Description

The Program Manager oversees programmatic aspects of the program to achieve the performance measures, objectives and goals of the program; compiles and analyzes data and makes recommendations to the Program Director regarding matters related to general program operations; responsible for development, assessing, facilitating and monitoring all components of the program. The Program Manager supervises 4-6 case managers and maintains a caseload of 15-25 clients.

 

Position Duties and Responsibilities

         

Program Management

    • ● Deliver program information to the community, conduct presentations, support community referral sources.
    • ● Manage referrals to the program, waiting list according to program requirements.
    • ● Conduct client screenings/assessments for program eligibility and assess the appropriate level of service.
    • ● Document and track data and trends on all intakes and compile program statistics for reports to the Program Director.
    • ● Designated program liaison for ECHO, Best Single Source Plus, Front Steps (ARCH), APS and will handle all Social Security Administration correspondence.
    • ● Assist Program Director with hiring, training and orientation of new staff.
    • ● Supervise 4-6 case managers; monitor caseloads, job performance, program requirements, and data compliance. Conduct annual performance evaluations for case managers.
    • ● Review department service fee billing month for accuracy (manage the addition/reduction in program).
    • ● Monthly data compliance report to Program Director.
    • ● Monthly universal data elements report to Program Director.
    • ● Coordination of Capital Metro Discounted Bus Pass Program.
    • ● Conduct monthly Team Meetings to provide case managers with support, guidance in a group setting to enhance service provision. Facilitate group discussions surrounding clients, resources, training and department needs.
    • ● Provide training, support and consultation to volunteers. Work with Volunteer Coordinator for recruitment needs.

 

Case Management

    • ● Maintain a caseload of 15-25 clients.
    • ● Establish and maintain client charts and database records.
    • ● Establish, monitor, and revise client care plans.
    • ● Make appropriate referrals for services needed to support client services required in managing finances and providing for basic needs.
    • ● Supervise clients and volunteers in establishing budgets, bank accounts, and other services required in managing finances and providing for basic needs.
    • ● Ensure client files and financial transactions/records are maintained according to agency requirements.
    • ● Provide client services and continuing assessment of client needs ensuring clients live in safe and humane environments.
    • ● All other duties as assigned.

 

NEEDED ATTRIBUTES

    • ● Ability to: Provide leadership, mentor staff and provide supervision to staff; Coordinate caseload assignments, committee activities, and special projects; Perform assessments and make appropriate referrals; Identify and recommend appropriate interventions; Develop client budgets and maintain financial records according to standards; Develop productive relationships with clients and volunteers; Work independently, organize work efficiently, prioritize response to changing needs of clients and volunteers; Keep accurate and organized records; Interact in a positive manner in person and on the phone; Articulate clearly in both verbal and written communications; Make constructive use of professional supervision.
    • ● Knowledge of community services, resources, and entitlements and how to access them.
    • ● Strong computer skills with an emphasis on Excel, Outlook database usage.

 

Qualifications

 

Required:

  • ● Bachelor's degree in a Human Services field.
  • ● Five (5) years of experience working with disadvantaged populations, providing case management and using community service resources for adults who are elderly, disabled, or victims of abuse, neglect or exploitation.
  • ● Three (3) years of experience as a program manager, program coordinator or team leader; 3 years supervisory experience.

 

Preferred:

  • ● Master's degree in a Human Services field.
  • ● Four (4) year of experience a program manager, program coordinator or team leader; four (4) years supervisory experience.

 

Email cover letter, salary requirements and completed application (please download from bottom of page) to This email address is being protected from spambots. You need JavaScript enabled to view it. or mail to Family Eldercare / c/o Shontell Gauthier / 1700 Rutherford Lane / Austin, TX 78754 or fax to 512.459.6436.

 

Information about our Money Management can be found HERE.

 


 

 

Case Manager - Money Management 

Full-Time, Non-exempt

Posted on April 13, 2016

 

Agency Overview

Recognized experts in the field of aging, Family Eldercare is a non-profit agency that has served Central Texas since 1982. Family Eldercare carries out its mission through a variety of programs which are designed to prevent abuse, neglect, self-neglect, and financial exploitation of elders and adults with disabilities.

 

The Money Management Program helps low-income older adults and adults with disabilities increase their income, improve their financial stability, access housing, medical care and basic needs, and receive protection from financial abuse and exploitation. Money Management is designed to promote independent living by helping with the challenges of budgeting and managing benefits and finances.

 

General Description

The Case Manager will provide representative payee and/or bill payer services to ensure financial and housing stability to include case management across the continuum of services, financial resources and referrals to collaborative agencies. The Case Manager is responsible for maintaining accurate financial records, service delivery records, accessing and reporting requirements.

 

Position Duties and Responsibilities

    • ● Provide comprehensive case management services to individuals in three main areas: financial, housing, and basic needs.
    • ● Maintain a caseload of 25-35 clients and files to include: eligibility/intake paperwork, case notes, individual service plan, record of all financial transactions, income/benefits and other documents as needed for program requirements.
    • ● Develop and monitor individualized service plans to meet the needs of the client, to ensure clients live in safe and humane environment, and are free from abuse, neglect and exploitation.
    • ● Provide referrals and advocacy for clients to community resources as needed to support and stabilize the client.
    • ● Ensure the client's basic needs are met with his/her benefits by managing, developing a budget and issuing payments as needed.
    • ● Provide training, support, and consultation to volunteers.
    • ● Supervise client/volunteer relationship.
    • ● Maintain case notes, documentation, accurate accounting of benefits expenditures and organized case files.
    • ● All other duties as assigned.

 

Collaboration

  • ● Work cooperatively with department staff to best provide the services and supports necessary to your caseload.
  • ● Engage in teamwork functions to provide a professional work environment, staff cases, address program needs and review community resources.
  • ● Attend agency staff meetings, trainings, functions and activities when appropriate.
  • ● Work with Social Security Administration, local social services organizations and federal, state and government agencies, creditors, family members, etc.

 

Needed Attributes

  • ● Experience working with disabled low-income adults.
  • ● Ability to perform needs assessments and makes appropriate referrals.
  • ● Ability to develop clients' budgets and maintain financial records according to standards.
  • ● Knowledge of community services, resources, entitlements, and how to access them.
  • ● Proficiency with Microsoft Office, Quicken, Excel Applications.
  • ● Ability to develop productive relationships with clients and volunteers.
  • ● Ability to work independently, organize work efficiently, prioritize response to changing needs of clients and volunteers.
  • ● Effective organizational, interpersonal and communication skills.
  • ● Ability to interact in a positive manner in person and on the phone.
  • ● Ability to make constructive use of professional supervision.
  • ● Must have reliable transportation and valid TX Driver's license.

 

Position Requirements

Required:

  • ● Bachelor's degree in social work, counseling, or other human-service field.
  • ● Minimum of 1-year of experience in direct client services providing case management to the homeless, mentally ill and/or to the elderly population.
  • ● Knowledge of Travis County social services and resources.

 

Preferred:

  • ● Masters Degree in a Human-Service field.
  • ● 2-years of experience in direct client services, case-management and using community service resources for adults who are elderly, disabled, or victims of abuse, neglect or exploitation.
  • ● Knowledge of Travis County social services.

 

Information about our Money Management can be found HERE.

 

 

Email cover letter, salary requirements and completed application (please download from bottom of page) to This email address is being protected from spambots. You need JavaScript enabled to view it. or mail to Family Eldercare / c/o Shontel Gauthier / 1700 Rutherford Lane / Austin, TX 78754 or fax to 512.459.6436.

 


 

 

Join our In-Home Care Team!


We are currently recruiting compassionate, dependable care attendants in Travis and Williamson counties. Flexible schedules, full- and part-time positions available depending on the needs of our clients. Two categories of care attendants are needed:

 

Caring individuals needed to assist the elderly and people with disabilities throughout Travis, Williamson and Hays counties. Duties may include meal preparation, medication reminders, light housekeeping, laundry, changing bed linens, and companionship. Proof of insurance and valid driver's license necessary to run errands, shop and provide transportation. Must be dependable and have reliable transportation. Bilingual a plus.

 

Click HERE to complete online application or contact Brian Cavuto at 512-483-3571 or This email address is being protected from spambots. You need JavaScript enabled to view it..


Personal Assistants

Caring individuals with experience needed to assist the elderly and people with disabilities throughout Travis, Williamson and Hays counties. Duties may include bathing, dressing, grooming, toileting, hair and skin care, feeding, ambulation, and assisting. Homemaker tasks may also be required such as meal preparation, medication reminders, light housekeeping, laundry, changing bed linens and companionship. Must be dependable and have reliable transportation. Bilingual a plus.

 

Click HERE to complete online application or contact Brian Cavuto at 512-483-3571 or This email address is being protected from spambots. You need JavaScript enabled to view it..

 


 

 

Join the Family Eldercare Staff


Additional direct service and administrative positions available include: AmeriCorp position available. See below for posting.

 

AmeriCorp Positions

No open positions at this time.


 

Volunteer and Internship Opportunities


The gifts of time and expertise given by our volunteers and interns make Family Eldercare the vibrant and successful organization that we are. Opportunities to volunteer or gain experience through both direct service and administrative internships change regularly, so be sure to check back often for the most current positions.

 
Volunteer Opportunities page

 
Internships:

Family Eldercare is registered with UTSSW and Texas State University SSW and can provide placements and supervision for BSW and MSW students. Placements vary by semester.

 
Additionally, Family Eldercare has placements for interns seeking a degree in:  human services, fundraising/development, marketing, communications, sociology, psychology, gerontology, family systems, health sciences, recreation, activity director and related fields.

 

The staff at Family Eldercare make a difference in the lives of seniors and adults with disabilities on a daily basis. Opportunities to join our organization are ongoing, and cover a broad range of direct service and administrative functions. Family Eldercare does not discriminate based on race, color, religion, national origin, age, sexual orientation, gender or disability, and we offer an excellent benefits package.

 

How You Can Help

 

Our mission depends upon your generous donations of time, talent, and financial resources. See our wish list. Please help if you can. Donate online now.



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