Money Management - Case Manager
Posted on: August 18, 2014
The Money Management Program helps low income older adults and adults with disabilities increase their income, improve their financial stability, access housing, medical care and basic needs, and receive protection from financial abuse and exploitation. The Program is designed to promote independent living by helping with the challenges of budgeting and managing benefits and finances.
The Case Manager will provide representative payee and/or bill payer services to ensure financial and housing stability to include case management across the continuum of services, financial resources and referrals to collaborative agencies. The Case Manager is responsible for maintaining accurate financial records, service delivery records, accessing and reporting requirements.
Position Duties and Responsibilities:
•Provide comprehensive case management services to individuals in three main areas; financial, housing, basic needs
•Maintain a caseload of 35-45 clients and files to include; eligibility/intake paperwork, case notes, individual service plan, record of all financial transactions, income/benefits and other documents as needed for program requirements
•Develop and monitor individualized service plans to meet the needs of the client and to ensure clients live in safe and humane environment and are free from abuse, neglect and exploitation
•Provide referrals and advocacy for clients to community resources as needed to support and stabilize the client.
•Ensure the client’s basic needs are met with his/her benefits by managing, developing a budget and issuing payments as needed
•Provide training, support, and consultation to volunteers. Supervise client/volunteer relationship
•Maintain case notes, documentation, accurate accounting of benefits expenditures and organized case files
•All other duties as assigned
•Work cooperatively with department staff to best provide the services and supports necessary to your caseload.
•Engage in teamwork functions to provide a professional work environment, staff cases, address program needs and review community resources.
•Attend agency staff meetings, trainings, functions and activities when appropriate.
•Work with Social Security Administration, local social services organizations and federal, state and government agencies, creditors, family members, etc
•Experience working with disabled low income adults.
•Ability to perform needs assessments and makes appropriate referrals.
•Ability to develop clients’ budgets and maintain financial records according to standards.
•Knowledge of community services, resources, and entitlements and how to access them.
•Proficiency with Microsoft Office, Quicken, Excel applications.
•Ability to develop productive relationships with clients and volunteers.
•Ability to work independently, organize work efficiently, prioritize response to changing needs of clients and volunteers.
•Effective organizational, interpersonal and communication skills.
•Ability to interact in a positive manner in person and on the phone.
•Ability to make constructive use of professional supervision.
•Must have reliable transportation and valid Texas Driver’s License.
• Required: Bachelor’s Degree in social work, counseling, or other human-service field
o Minimum 1 year of experience in direct client services providing case management to the homeless, mentally ill and/or to the elderly population
o Knowledge of Travis County social services and resources
• Preferred: Masters Degree in a Human-Service field
o Bilingual, fluent in Spanish
o 2 years of experience in direct client services, case management and using community service resources for adults who are elderly, disabled, or victims of abuse, neglect or exploitation.
o Knowledge of Travis County social services.
Email cover letter and resume to: Shontell Gauthier at
For more information about Family Eldercare's Money Management program, please click here.
Wellness Program Case Manager
Posted on: August 13, 2014
The Wellness Program Case Manager:
- Assists clients as appropriate in meeting health care goals and needs
- Monitors and evaluates client progress
- Provides information and referral
- Provides coaching and individualized education
- Works as an advocate for clients and families
- Links with outside service agencies
- Negotiates affordable services as needed.
Services are provided in a culturally sensitive and linguistically appropriate manner. Ideal candidates have demonstrated knowledge and experience working with older adults, have experience working in medical social work settings, and have knowledge of community services.
Required: Bachelor’s Degree in human services or related field and two years’ experience working with older adults and demonstrated knowledge in community services. Basic skills in Microsoft Office applications and Power Point.
Preferred: Master’s Degree in Social Work with three or more years’ experience. LCSW strongly preferred. Intermediate skills in Microsoft Office applications and Power Point. Bilingual in Spanish (read and write).
For more information call or e-mail Joyce Hefner at
For more information about Family Eldercare's Service Coordination Program, please click here.
Care Manager - Guardianship Program
Posted: July 15, 2014
Responsible for developing, assessing, facilitating and monitoring all components of assigned caseloads of incapacitated adults receiving Guardianship services.
Duties and Responsibilities include:
- - Complete intake paperwork on eligible clients, including assessment with medical and cognitive impressions with assessment of indicators of abuse, neglect and exploitation
- - Establish and maintain client charts and electronic records
- - Establish, monitor, and revise client care plans
- - Make appropriate referrals for services needed to support client
- - Conduct monthly monitoring visits in the home, day habilitation or medical settings
- - Provide guardianship services with continuing assessment of wards to ensure that our wards live in a safe environment, enjoying an optimal quality of life
- - Work in collaboration with estate services in the establishment of budgets, bank accounts, and other services required to manage finances and provide for basic needs
- - Provide direct services to crime victims including, but not limited to, crisis intervention, assistance with Crime Victims’ Compensation, assistance with Texas VINE, legal assistance, victim advocacy and information and referral
- - Participate in on-call rotation
- - Supervise volunteers in establishing and maintaining a supportive relationship with ward, and effective monitoring and advocacy
- - Participate in volunteer recognition activities
- - All other duties as assigned
Education and Experience Required: Bachelor’s Degree in Human Services or related field, 2 years of Care Management experience in direct client services, case management and using resources for adults who are elderly, disabled, or victims of abuse, neglect or exploitation. Basic level skills on Microsoft office suite.
Preferred: Master’s Degree in Human Services or related field and 3 years Care Management experience in direct client services, case management and using resources for adults who are elderly, disabled, or victims of abuse, neglect or exploitation. Basic level skills on Microsoft office suite. Bilingual in Spanish an asset.
Please email questions to
or email directly cover letter (including salary requirements) and resume.
For more information about Family Eldercare's Guardianship program, please click here.
Join our In-Home Care Team!
We are currently recruiting compassionate, dependable care attendants in Travis and Williamson counties. Flexible schedules, full- and part-time positions available depending on the needs of our clients. Two categories of care attendants are needed:
Caring individuals needed to assist the elderly and people with disabilities throughout Travis, Williamson and Hays counties. Duties may include meal preparation, medication reminders, light housekeeping, laundry, changing bed linens, and companionship. Proof of insurance and valid driver's license necessary to run errands, shop and provide transportation. Must be dependable and have reliable transportation. Bilingual a plus. Contact Vickie Orcutt at 512-483-3571 or
Caring individuals with experience needed to assist the elderly and people with disabilities throughout Travis, Williamson and Hays counties. Duties may include bathing, dressing, grooming, toileting, hair and skin care, feeding, ambulation, assisting with transfers plus the Homemaker tasks listed above. Must be dependable and have reliable transportation. Bilingual a plus. Contact Vickie Orcutt at 512-483-3571 or
Join the Family Eldercare Staff
Additional direct service and administrative positions available include: AmeriCorp position available. See below for posting.
AmeriCorps is recruiting Members for 2014-2015 to help prevent and combat homelessness in the Austin community.
Members will serve an 11 month term (September 2014-August 2015) in which they complete 1700 hours of service. Members will primarily work one-on-one with individuals and families who are experiencing, at risk of experiencing, or have experienced homelessness. Additionally, KAH Members will recruit and work with volunteers, participate in professional development, and complete community service projects.
Members will receive a living stipend of approximately $1,000 per month. Eligible Members will also receive health insurance and/or childcare waivers. Upon completing their service term, members will receive and Education Award of approximately $5, 600 for school loan repayment, or tuition to approved universities.
Prospective Members must be 20 or older, have some college experience, and agree to criminal background checks. Previous volunteer or work experience with the homeless, or other disadvantaged groups is preferred.
For more information visit our website http://frontsteps.cloudyhills.net/what-we-do/keep-austin-housed/how-to-apply/
Volunteer and Internship Opportunities
The gifts of time and expertise given by our volunteers and interns make Family Eldercare the vibrant and successful organization that we are. Opportunities to volunteer or gain experience through both direct service and administrative internships change regularly, so be sure to check back often for the most current positions.
Volunteer Opportunities page
Family Eldercare is registered with UTSSW and Texas State University SSW and can provide placements and supervision for BSW and MSW students. Placements vary by semester.
Additionally, Family Eldercare has placements for interns seeking a degree in: human services, sociology, psychology, gerontology, family systems, health sciences, recreation, communications, activity director and related fields.
The staff at Family Eldercare make a difference in the lives of seniors and adults with disabilities on a daily basis. Opportunities to join our organization are ongoing, and cover a broad range of direct service and administrative functions. Family Eldercare does not discriminate based on race, color, religion, national origin, age, sexual orientation, gender or disability, and we offer an excellent benefits package.